🐾 Free Shipping on Orders Over $50 | 30-Day Easy Returns | Premium Pet Accessories
Frequently Asked Questions
Everything you need to know about shopping with Petzia
Orders
How long does processing take?
All orders are processed within 1–2 business days after payment confirmation
Can I cancel my order?
Contact us at support@petzia.store within 12 hours of placing your order
Can I change my shipping address?
Yes, contact us immediately at support@petzia.store before your order ships.
Shipping
How long does shipping take?
Standard shipping takes 7–14 business days within the United States
Is shipping free?
Yes! Free standard shipping on all orders over $50
How do I track my order?
You will receive a tracking number by email within 1–2 business days of your order shipping
Returns
What is your return policy?
We offer 30-day hassle-free returns on all unused items in their original packaging
How do I start a return?
Email us at support@petzia.store with your order number and reason for return. We will guide you through every step
My item arrived damaged — what do I do?
Email support@petzia.store within 7 days with your order number and a photo. We will send a replacement or issue a full refund immediately
Products & Support
Are your products safe for pets?
Yes — all Petzia products are made from pet-safe, non-toxic materials that meet strict safety standards
How do I contact Petzia?
Email us at support@petzia.store — we respond within 24 hours, 7 days a week
Still Have Questions?
Our team is here to help 7 days a week. We typically respond within a few hours